- Reporting Officer: Assistant Manager Operations
- Managing Front Office (including OPD’s, Call Center, PHP Dept. etc.) with an aim of bringing best business to the hospital and maintaining hospital discipline.
- Making Admissions as prescribed by Doctor in required room category.
- To provide provisional estimate to patient at the time of admission.
- Ward Transfer as required by Doctor/Patient.
- Provide information about services available in hospital or any other general enquires of patient/attendant/others. For smooth functioning of hospital and other departments.
- To maintain official records of the respective department.
- Registrations for the OPD Patients as well as for Panel cash Patients.
- To Check the Consultant leave status and Appointment list of patients of that day and coordinate with patients.
- To make the Private OPD files that includes OPD cards, Smart Card & OPD Schedule and coordination with the consultant.
- To receive the internal or external calls and giving them required information or escalating the call to the concerned person / dept.
- To fix appointments with Doctors for consultation as well as for PHP.
- To check official mail for any information and on-line appointments and reply them as soon as possible.
- No personal calls are allowed from hospital extension.
- To give feedback calls to OPD patients.
- Rotation in other departments as required by HOD/Management.
- To give reminder to Doctors and patients for their next day appointment.
- To guide the patients for their respective rooms.
- To handle enquiries of the patients like Doctor Availability and their timings and guide them for concerned Specialty.
- To ensure less waiting time for Private Patients.
- To handle grievances of the patients / attendants if any.
- Self motivated always and motivate the patient and attendants to re-visit us by giving them a wonderful first and impression.
- Informing Patients if any delay in O.P.D consultation.
- Co-ordination between Doctor & Patients.
- If any investigation is prescribed, to make the bill by OPD Executive.
- Regularly attend training initiatives organized by the hospital.
- To take next appointments of the Patients for respective doctor they want to consult.
- Any Additional responsibility given to you by HOD / Management.