Job Description- Hospital Call Centre Incharge

Reporting To:  Manager Administration 

Job Description of Assistant Manager Operations:-

  1. To check smooth functioning of call center.
  2. To maintain count of total calls received in call center.
  3. To make duty roster for staff.
  4. To check all appointments on daily basis.
  5. To give indent for the inventory of the department.
  6. To prepare reports for appointment status.
  7. Maintenance of all records in department.
  8. To give or schedule the training program for staff
  9. Proper implementation of policies to ensure smooth function of the department.
  10. To implement quality standards as per policy.
  11. To check for any drop call to make sure that they are being reverted.
  12. Any other responsibility assigned by management.


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